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TERMS & CONDITIONS

Please read the following Terms and Conditions carefully before placing your order with Stories by Lea.
By accepting this cake agreement and paying a deposit, you agree to be subject to these Terms and Conditions.
We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.

 

DEPOSIT INFORMATION
A deposit in the amount of 100 EUR is required to confirm a booking. No order will commence until a deposit has been paid & received. Once the deposit has been paid, the quoted price remains fixed to the details in the quote.

BALANCE DUE
The balance of payment is due one week prior to delivery. Orders will not be delivered or completed unless paid in full.

CONFIRMATION OF ORDERS
Please ensure all contact details, personal information, the spelling of names, design requirements, delivery & collection details, and any requested changes have been properly documented on your cake confirmation.

CANCELLATIONS/CHANGE OF DATE
All cancellations/changes must be received in writing.
The order can be canceled up to 14 days prior to the wedding day. In case of cancellation later than 14 days, the deposit is withheld.
However, if Stories by Lea has to cancel the order with you for any particular reason due to health, family, or situations out of our control, a full refund will be provided to you, as well as assistance in finding a suitable decorator with similar experience to complete your order.

CHANGES
We ask that all changes are made prior to the two weeks cut off period. Thank you for your understanding.

QUALITY
All our ingredients are of the highest quality. All cakes are made in premises in which nuts, peanuts, milk, eggs, soy and wheat (gluten) are used, every effort is taken to keep ingredients separated. It is important to remember that cakes are a perishable and delicate product.
Our aim is to provide only the freshest and highest quality cakes to our customers.

STORAGE
Cakes should be stored in a cool place, preferably in the box, they were supplied in. Please keep all cakes and figurines out of direct sunlight. Failure to store the cake correctly may result in colors fading, cracks, or melting.

DAMAGE
If for some reason the cake has been damaged when it has left our premises (whilst in your care), or after delivery to the venue, then we take no responsibility.
However, if you request an emergency call-out, we will endeavor to restore the cake to its original presentation, at an agreed call-out fee.

DELIVERY
We deliver wedding cakes of all sizes across Slovenia. Cake delivery starts from 5 EUR and is calculated based on the distance from our workspace. While the cake is delivered ready-assembled should you require further set-up services (such as additional cake decoration, dessert table set-ups) we offer them starting from 50 EUR.

PHOTOGRAPHS
Stories by Lea reserves the right to take and use photographs of your cake(s) and desserts, before, during, and after set up, to use for marketing, advertising, and promotional purposes, without compensation to you.

VARIATIONS FROM PICTURED ITEMS
We respect other cake decorators’ work and do not copy cake designs. I welcome you to bring photos as an inspiration, however, if you already have a cake design in mind from a specific baker, I strongly suggest you contact them directly as they will be the only one who can fulfill your wish.

REFUNDS
As each cake is unique, so too, are your special requirements and concerns surrounding your order.
If there is an issue with your order please note that you must refrigerate or freeze the cake immediately and return it to us on the next business day if we are to consider any refunds at all.

DISCLOSURE OF INFORMATION
Stories by Lea will not disclose any personal information such as your name, address, email or telephone number to any person outside of the company, unless the customer has authorized us to do so or unless required by law to disclose such information.

AGREEMENT TO TERMS & CONDITIONS
By proceeding with a purchase you are in agreement with our terms and conditions as stated above.

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